Me and my kids were suffocating we had to resort to our car the next day. My 2yr old have asthma and they told me i had to stay in the room regardless because there's nothing that can be done thst day. I book two rooms for myself and kids and it was filled with smoke. I was ready to leave after one night but our kids didn't want to leave - otherwise I was ready to go home and wash every item of smoke filled clothes! Maybe it would have been better had it not been covid?! Either way we won't ever return. We then realised every floor smelt of smoke so there was no point moving. Our hotel room STANK of smoke, we called reception to change who said they would call back and never did. They also didn't communicate this at reception or put on their website which would have been helpful. It was so unfair on the families with young kids. Poor kids were dressed in their swim wear excitedly arriving at the pool to be told there was a wait was 5 hours?! You put your name on the wait list and then you just wait for the call which means if you really want to swim you are just waiting around the hotel until the call. They were only letting a limited number in and the wait time was hours. The check in lines were RIDICULOUS, people were queuing for hours. We booked to stay here for 3 nights with our kids as the pool looked fantastic and we just needed a change of scenery.
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